Changes in Income

Changes in Number of Household Members

Moving out

Maintenance and Repairs

Accommodation Requests

Complaints

Changes in Income

Decreasing household income

If your income decreases, you need to provide 3^rd party written verification of this change in order for us to decrease your next month's rent.

Examples of acceptable written documentation:

• A verification of income form completed by your employer(s) and faxed or mailed directly to Boulder Housing Partners.
• A letter from you employer on company letterhead stating your change in wages; for example, the last day that you received wages and the amount of those wages.
• A verification of assitance form requests a letter from the agency from which you were receiving benefits stating the last day you received benefits and the amount of those benefits.
  We must receive the documentation within 10 days of the changes and by the 20^th of the month for your next month's rent to reflect changes.

Increasing household income

If your income increases, you must provide 3^rd party written verification of these changes within 10 days of the change. If you do not, you may be responsible for paying additional rent retroactively.

Examples of acceptable written documentation:

• A Verification of Employment form completed by your employer(s) and faxed or mailed directly to Boulder Housing Partners.
• A letter from your employer on company letterhead stating your change in wages.
• A letter from an agency from which you are receiving benefits stating change in your benefits.

Changes in Number of Household Members

To add children to your lease:

If you have had a baby, adopted a child or received legal custody of a minor under the age of 18 you must provide a:

• birth certificate
• social security card
• and documentation of legal custody

To add an adult to your household

They must meet the eligibility criteria before moving into your unit. You must submit a written lease addition request to your property manager.

To remove a household member

If a household member is moving or is absent from your rental home for 30 days or more, you need to notify your Property Manager in writing.

Moving out

If you plan to move at the end of your lease tem you must:

• Give a written 30-day notice to vacate form to your property manager
• Call maintenance  at 720-564-4620 and schedule a move-out inspection
• Turn in your keys.

The unit is legally in your possession until maintenance or your property manager has received the keys. BHP will charge you rent through the 30th day of notice or until the keys are received, whichever is longer.

Maintenance and Repairs

Call the Maintenance Line at 720-546-4620. Follow the prompts to leave a work order. Repairs will be prioritized based on level of urgency.

If you are calling in an emergency repair, be sure to stay on the line while the phone system transfers you to an emergency cell phone. You may hear a minute of silence before your call transfers. Please do not take this silence for a disconnect. Continue to hold and you will be transferred to emergency maintenance.

Accommodation Requests

A reseasonable accommodation request  is a request for an exception to BHP policies and procedures. It may include, for instance, installing ramps or grab bars for people with limited mobility or providing air-conditioning for people with documented medical conditions. Please complete the reasonable accomodation request form and send to your property manager.

Complaints

To solve problems most effectively, we ask that all complaints be submitted in writing. We must have a written Resident Communication Form before we can take action.