Changes in Income

Changes in Number of Household Members

Moving out

Maintenance and Repairs

Accommodation Requests

Complaints

Changes in Income

Decreasing household income

Your rent remains the same during your lease term, even if your income increases or decreases. You will be asked for updated information when your lease renews.

Increasing household income

The Affordable Rental program permits your income to increase to a certain limit while allowing you to remain in your home. The limit varies by property.

Changes in Number of Household Members

To add children to your lease:

If you have had a baby, adopted a child or received legal custody of a minor under the age of 18 you must notify your property manager.

To add an adult to your household

They must meet the eligibility criteria before moving into your unit. They must complete an Affordable Rental application and pass a background check.

In addition, you must submit a lease addition request form to your property manager.

Your household must still income qualify for the program.

To remove a household member

If a household member is moving or is absent from the rental for 30 days or more, you need to notify your Property Manager in writing.

Moving out

If you plan to move at the end of your lease tem you must:

• Give a written 30-day notice to vacate form to your property manager
• Call maintenance  at 720-564-4620 and schedule a move-out inspection
• Turn in your keys.

The unit is legally in your possession until maintenance or your property manager has received the keys. BHP will charge you rent through the 30th day of notice or until the keys are received, whichever is longer.

If you plan to break your lease, the Break Lease Policy will apply.

Maintenance and Repairs

Call the Maintenance Line at 720-546-4620. Follow the prompts to leave a work order. Repairs will be prioritized based on level of urgency.

If you are calling in an emergency repair, be sure to stay on the line while the phone system transfers you to an emergency cell phone. You may hear a minute of silence before your call transfers. Please do not take this silence for a disconnect. Continue to hold and you will be transferred to emergency maintenance.

Accommodation Requests

A reseasonable accommodation request  is a request for an exception to BHP policies and procedures. It may include, for instance, installing ramps or grab bars for people with limited mobility or providing air-conditioning for people with documented medical conditions. Please complete the reasonable accomodation request form and send to your property manager.

Complaints

To solve problems most effectively, we ask that all complaints be submitted in writing. We must have a written Resident Communication Form before we can take action.